Effective Date: September 5th, 2023

1. Introduction

Welcome to Tanu Khera Designs. Our Shipping Policy outlines the terms and conditions governing the shipment of products purchased through our website. By placing an order with us, you agree to adhere to the policies described herein.

2. Shipping Destinations

2.1. Domestic Shipping: We offer shipping services across India.

2.2. International Shipping: We provide international shipping services to various countries.

3. Order Processing

3.1. Order Confirmation: Upon successful placement of your order, you will receive an order confirmation via email. Please review this confirmation for accuracy.

3.2. Processing Time: We endeavor to process orders promptly. The processing time may vary depending on the product and its availability. Specific processing times are provided on the respective product pages.

4. Shipping Methods

4.1. Domestic Shipping: For domestic orders within India, we offer standard shipping services. Estimated delivery times are provided during the order process.

4.2. International Shipping: For international orders, we offer various shipping methods based on the destination, product weight, and volume. Shipping charges will be shared upon inquiry. Please note that international shipments may be subject to customs duties and taxes imposed by the recipient's country.

5. Delivery Times

5.1. Delivery Period: Each product on our website has its own specified delivery period, clearly mentioned in its respective details. These timelines may vary based on product availability and customization requirements.

5.2. Factors Affecting Delivery: Delivery timelines may be affected if any of the following conditions occur:

• Incomplete payment
• Incorrect or inaccurate contact details
• Pending measurements
• No response or delay in response from the customer
• Unforeseen circumstances at our manufacturing unit
• Other unforeseen circumstances
• Delay from our courier partners for reasons unknown

6. Shipping Charges

6.1. Domestic Shipping: We offer free shipping across India for domestic customers.

6.2. International Shipping: International shipping charges are calculated based on the weight and volume of the product, as well as the destination country. The shipping charges for each product category are as follows:

• A base price of INR 3500 for products including sarees, women’s kurta sets, men’s kurtas, nehru jackets, bandhgalas & tuxedos.
• A base price of INR 5000 for products including women’s lehengas, jacket-skirt and cropped top-skirt, men’s indowesterns, and sherwanis. Final charges will be provided by our sales team.

7. Shipment Tracking

We provide tracking information for all shipped orders. You will receive tracking details via email to monitor the status and expected delivery date of your order.

8. Lost or Damaged Shipments

In the rare event of a lost or damaged shipment, please contact our customer support team at [insert contact information] immediately. We will investigate and assist you in resolving the issue.

9. Contact Information

If you have any questions or require further assistance regarding our Shipping Policy, please feel free to contact us at:

Tanu Khera Designs Address: O 65, 1st Floor, Sriniwaspuri, Near East of Kailash, New Delhi 110065 Email Address: tanukhera.designs@gmail.com Contact Number: +91-931-093-1082

Thank you for choosing Tanu Khera Designs for your luxury fashion needs. This Shipping Policy is designed to provide clarity and transparency in our shipping practices to ensure a smooth and satisfactory shopping experience.